Welcome to the BALANCEWEAR Customer Support Hub. Below are answers to the most common questions to ensure you have a seamless and curated shopping experience.
📦 1. SHIPPING & DELIVERY
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How long will it take to receive my order?
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Standard Shipping: 3 to 5 business days.
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Express Shipping: 1 to 2 business days.
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How much does shipping cost?
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Standard Shipping is a flat rate of 25,000₫, and Express Shipping is 35,000₫.
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Special Offer: We provide FREE SHIPPING for all orders over $75 (or 1,900,000₫).
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Can I track my order?
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Yes. Once your package is handed over to the carrier, a Shipping Confirmation email containing a tracking number and a real-time tracking link will be automatically sent to you.
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💳 2. PAYMENT METHODS
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What payment methods do you accept?
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We offer 2 secure and convenient payment options:
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Cash on Delivery (COD): Pay in cash directly to the courier driver upon receiving your package.
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Bank Deposit (Internet Banking): Our official bank account details and reference code will be displayed on the thank-you page right after you place your order. Your order will be processed immediately once the funds are cleared.
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👕 3. PRODUCT DETAILS & FABRIC CARE
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What materials are BALANCEWEAR products made of?
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Our premium activewear lines are crafted from a high-quality blend of 85% Nylon and 15% Spandex. This specific combination delivers a buttery-soft feel, perfect structural support, 4-way stretch flexibility, and maximum breathability for long-term daily or athletic wear.
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How does the adjustable waistband (Tummy Control) feature work?
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This is our signature innovation featuring a high-waist band equipped with a 3-step adjustable closure system and a concealed zipper. It allows you to customize the tightness instantly according to your waistline, providing exceptional core support, compression, and a flawless contour.
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How do I choose the perfect size?
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We highly recommend taking accurate body measurements (Waist, Hips, and Inseam) and comparing them to our detailed Size Chart available on each product page. If your measurements fall between two sizes, we suggest choosing the larger size for a more comfortable fit, or contact support.balancewear@gmail.com for personalized advice.
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What are the washing and garment care instructions?
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To prolong the life and smart-fiber technology of your apparel, please follow these guidelines:
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Machine Wash: Safe to wash in cold water at a maximum temperature of 30°C.
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Detergents: Do not use bleach, strong detergents, or fabric softeners, as they can damage the sweat-wicking properties.
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Drying & Ironing: Air dry naturally in the shade. Do not tumble dry and do not iron.
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🔄 4. RETURNS & EXCHANGES
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What is your return policy?
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We offer a 30-day return and exchange window from the date of delivery. If your item is defective, damaged, or does not fit perfectly, you are fully eligible for an exchange or a refund.
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What are the conditions for returns?
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Items must be unworn, unwashed, unaltered, free of artificial scents, and with all original tags still attached.
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How do I initiate a return or exchange?
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Please contact our team at support.balancewear@gmail.com with your Order ID and the reason for your return. We will respond with step-by-step instructions within 24 business hours.
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🛡️ 5. WARRANTY & CONTACT INFORMATION
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Do BALANCEWEAR products come with a warranty?
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Yes, we stand behind our quality. We offer a 30-day manufacturing warranty covering stitching issues, zipper failures, or fabric defects. We will issue a 100% refund or a brand-new replacement entirely free of charge.
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How can I reach customer support for further assistance?
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Please feel free to reach out to us via:
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Email: support.balancewear@gmail.com
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Business Address: 56 Hoang Dieu 2 Street, Linh Chieu Ward, Thu Duc City, Ho Chi Minh City, Vietnam.
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Hotline: +84 90 123 4567
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